PRIVACY POLICY

Privacy Policy

This Privacy Policy explains how cuqow.shop collects, uses, stores, and protects personal information when customers visit our website, communicate with us, or purchase products from our store.

By using cuqow.shop, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect information including:

  • Name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Order details.

  • Products purchased.

  • Payment-related transaction information.

  • Device information.

  • IP address.

  • Browser information.

  • Website activity and browsing behaviour.

  • Communications sent to customer support.

Payment card information may be processed directly by authorised payment processors and may not be stored directly by cuqow.shop.

How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders.

  • Arrange delivery.

  • Process payments.

  • Provide order confirmations.

  • Provide shipping and tracking updates.

  • Respond to customer enquiries.

  • Manage returns and refunds.

  • Detect or prevent fraud.

  • Improve our website and services.

  • Maintain website security.

  • Comply with legal and regulatory obligations.

  • Maintain business and transaction records.

  • Send marketing communications where legally permitted and where appropriate consent has been obtained.

Shopify

Our online store is hosted through Shopify.

Shopify provides the e-commerce platform that enables us to offer products and services online.

Information processed through our store may therefore also be processed by Shopify in accordance with its own privacy and security practices.

Payment Providers

When customers make a payment, information may be transmitted to payment service providers, card networks, banks, and other financial institutions necessary to process the transaction.

We only use payment-related information for legitimate transaction, security, fraud-prevention, and compliance purposes.

Shipping and Service Providers

We may share necessary information with third-party service providers involved in fulfilling customer orders, including:

  • Shipping carriers.

  • Warehousing providers.

  • Fulfilment partners.

  • Payment processors.

  • Website service providers.

  • IT and security providers.

  • Customer service systems.

Only information reasonably necessary to provide the relevant service should be shared.

Cookies

cuqow.shop may use cookies and similar technologies to:

  • Operate website features.

  • Remember preferences.

  • Keep shopping carts functioning.

  • Analyse website traffic.

  • Improve performance.

  • Detect fraud and security threats.

  • Support advertising and marketing where permitted.

Customers may control certain cookies through their browser or available cookie settings.

Blocking some cookies may affect website functionality.

Legal Basis for Processing

Where applicable, personal information may be processed based on:

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate business interests.

  • Customer consent.

  • Prevention and detection of fraud.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, fraud prevention, dispute resolution, and legal compliance.

Data Security

We take reasonable administrative and technical measures to protect personal information against:

  • Unauthorised access.

  • Accidental loss.

  • Disclosure.

  • Alteration.

  • Misuse.

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on applicable law, customers may have rights relating to personal information, including the right to:

  • Request access to personal information.

  • Request correction of inaccurate information.

  • Request deletion in certain circumstances.

  • Restrict certain processing.

  • Object to certain processing.

  • Request data portability where applicable.

  • Withdraw consent where processing is based on consent.

To submit a privacy request, contact:

help@cuqow.shop

We may need to verify your identity before completing a request.

Marketing Communications

Customers who receive promotional emails may unsubscribe using the unsubscribe function included in the communication or by contacting us.

Transactional communications relating to orders, payments, refunds, or account security may still be sent where necessary.

Children's Privacy

cuqow.shop is not intended for individuals who are legally unable to enter into online purchasing transactions without appropriate consent.

We do not knowingly seek to collect personal information from children contrary to applicable law.

Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes to our operations, legal requirements, or website features.

The latest version will be published on cuqow.shop.

Contact

For privacy-related questions:

cuqow.shop
Email: help@cuqow.shop