RETURN AND REFUND POLICY
Returns & Refund Policy
At cuqow.shop, we want customers to feel confident when placing an order with us.
This Returns and Refund Policy explains the conditions under which products may be returned and refunds may be issued.
14-Day Return Period
Customers may request a return within 14 days after receiving their order.
To be eligible for a return, the product should:
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Be unused, unworn, and unwashed.
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Be in its original condition.
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Have all original tags and labels attached where applicable.
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Be returned with its original packaging where reasonably possible.
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Include proof of purchase or the relevant order information.
To request a return, please contact:
Please do not send a product back before contacting us and receiving return instructions.
Damaged, Defective or Incorrect Products
Please inspect your order shortly after delivery.
If you receive a product that is damaged, defective, or materially different from the product ordered, contact us as soon as possible at:
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs showing the problem where appropriate.
After reviewing the information, we will provide appropriate instructions and may offer a replacement, refund, or another suitable solution.
Non-Returnable Products
Certain products may not be eligible for return where permitted by applicable law, including:
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Personalised or customised products.
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Products that have been used, worn, washed, altered, or damaged after delivery.
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Certain hygiene-sensitive products where the protective seal has been removed.
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Gift cards or similar non-refundable items.
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Products specifically identified as non-returnable before purchase.
This does not affect any statutory rights available to customers where a product is faulty, defective, or not as described.
Return Shipping
Where a return is requested because the customer has changed their mind, return shipping costs may be the responsibility of the customer unless otherwise stated.
Where a product is confirmed to be defective, damaged on arrival, or incorrect, cuqow.shop may provide appropriate return instructions and determine whether return shipping costs will be covered.
Refunds
Once a returned product has been received and inspected, we will notify you regarding the status of the refund.
If approved, the refund will normally be issued to the original payment method used for the order.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.
Original shipping charges, where applicable, may not be refundable unless required by law or where the return results from an error on our part.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
We will attempt to cancel the order before processing or dispatch.
If the order has already been dispatched, cancellation may no longer be possible and the normal return procedure may apply.
Exchanges
Where available, exchanges may be handled by returning the original product and placing a new order for the preferred product.
Please contact us before returning any item.
Statutory Rights
Nothing in this policy is intended to limit rights that customers may have under applicable United Kingdom consumer protection law.
Contact
For return or refund enquiries:
cuqow.shop
Email: help@cuqow.shop
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