SHIPPING POLICY

Shipping Policy

Thank you for shopping with cuqow.shop.

This Shipping Policy explains our order processing, delivery estimates, shipping charges, tracking, and delivery procedures.

Free Shipping

cuqow.shop provides:

FREE SHIPPING

for orders covered by this policy.

Customers will not normally be charged a standard shipping fee unless a different shipping option or charge is clearly displayed before checkout.

Estimated Delivery Time

Our estimated delivery time is:

15–20 days

The delivery estimate begins after an order has been successfully processed and prepared for shipment.

Delivery times are estimates and may vary depending on destination, carrier capacity, customs procedures, public holidays, weather, or other circumstances beyond our reasonable control.

Order Processing

After placing an order, customers will normally receive an order confirmation by email.

Orders are then prepared for fulfilment.

Customers may receive a shipping confirmation or tracking information once the package has been dispatched.

Tracking

Where tracking is available, tracking information will be provided by email or through the order status page.

Tracking information may take some time to update after dispatch.

Temporary gaps in tracking information do not necessarily indicate that a package has been lost.

Correct Shipping Address

Customers are responsible for checking that the delivery address entered during checkout is accurate.

Please verify:

  • Recipient name.

  • Street address.

  • Flat or apartment number.

  • City.

  • Postcode.

  • Country.

  • Contact details.

If you discover an address error, contact:

help@cuqow.shop

as soon as possible.

We cannot guarantee that a shipping address can be changed once the order has been processed or dispatched.

Delivery Delays

Although we aim to deliver within the estimated 15–20 day period, occasional delays may occur.

Possible reasons include:

  • Customs processing.

  • Carrier congestion.

  • Severe weather.

  • Public holidays.

  • Local delivery disruption.

  • International transport delays.

  • Incorrect customer address information.

  • Events outside our reasonable control.

If your shipment appears significantly delayed, contact us and we will assist with reviewing the available tracking information.

Customs and Import Procedures

Depending on the shipping origin and destination, packages may be subject to customs inspections or import procedures.

Customs authorities may delay a shipment.

Any duties, taxes, or fees that are legally payable by a customer will depend on the destination and applicable rules unless otherwise stated at checkout.

Failed Delivery

If delivery is unsuccessful because:

  • The delivery address is incorrect.

  • The recipient is unavailable.

  • The package is refused.

  • The package is not collected from a designated collection point.

the carrier may return the shipment.

Additional arrangements may be required before reshipping.

Lost Packages

If tracking indicates an unusual delay or possible loss, please contact:

help@cuqow.shop

We may review the tracking information and contact the relevant shipping or fulfilment provider where appropriate.

Damaged Packages

If a package arrives visibly damaged, we recommend taking photographs of:

  • The external packaging.

  • The shipping label.

  • The damaged product.

Then contact us as soon as possible.

Multiple Packages

Some orders may be shipped in more than one package.

As a result, products from the same order may arrive separately.

Contact

For shipping enquiries:

cuqow.shop
Email: help@cuqow.shop